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Frequently Asked Questions About Bill Pay What are the types of payment, and when are transactions processed? There are two types of payments - CHECK and ELECTRONIC. CHECKS are printed and mailed from the JHA Houston Service Bureau on the same day that they are processed. ELECTRONIC payment information is sent to Princeton eCom. Princeton eCom sends electronic payments to the payees on the same day they are processed. All PowerPay payments are processed twice a day. The first processing begins at 2:00 am, and the 2nd processing begins at 12:00 noon. Any payments entered after the 2:00 am processing, and before the 12:00 noon processing will be processed the same day. How are Holidays and weekends handled? Bills do not get paid on holidays or weekends. If a SCHEDULED bill payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday. How long does a customer have to add, delete, or edit a payment? You can add, edit, or delete a payment up to 2:00 am for the 1st processing, and up to 12:00 noon for the 2nd processing, on the day the payment is sent. How far in advance can a payment be set up? Currently, a recurring scheduled payment can be set up in advance to any date in the future. A one time payment can be set up to be sent 5 years in the future. How many payees are customers able to set up? There is no limit to the number of payees a customer can have. Can an existing payee that is already set up be edited? The only thing that can be edited on an existing payee is the alias name on the account, and the account number. If the customer wants to change anything else, the payee must be deleted and re-entered. Who, if anyone, are customers not allowed to pay? Customers cannot send an electronic payment to a payee that is not in the electronic database. Payees are not verified for check payments. How long does it take a payment to reach the payee? For an ELECTRONIC PAYMENT, allow 3 to 4 business days from when the payment is submitted. For CHECK, we guarantee that the check will be in the mail on the same day the payment is submitted, if it is entered before 12:00 noon. (This is the same as if you wrote the check out of your checkbook, and put it in the mail on the same day.) The only difference is that it will be printed and mailed from the JHA Houston Service Bureau. Allow 5 to 7 business days for a check payment. (Just a note - we have no control over the US Postal Service.) What is the maximum payment amount? Electronic payments are validated against the account balance prior to processing, and check payments settle against the customer's account like any other check, therefore, there is no dollar limitation on payments made through PowerPay. The customer is limited only by the amount of funds in his account. Can customers place stop payments for bill pay checks? Yes. After the check is printed and mailed, the payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of the customer's checkbook. Can an electronic payment be deleted once the customer has submitted it? No. Princeton eCom does not delete electronic payments. Once the payment is submitted, it will be processed. It will then be up to the customer to contact the payee for a refund, or ask the bank to submit a claim through Princeton eCom. When do funds for payments debit the customer's account? For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is sent, if the payment is sent before 12:00 noon. Electronic payments submitted after 12:00 noon are debited the next day during the bill pay processing. CHECK payment funds are debited from the account when the check clears the account. Are checks drawn against the customer's account mailed to the payee? Yes. All checks issued through PowerPay are encoded just as if they were a check from the customer's own checkbook. The signature line on the check is usually printed as 'Signature on File', or 'As Authorized by Accountholder'. The checks are printed and mailed from the JHA Service Bureau in Houston, Texas.
If you have any additional questions regarding Internet Banking or Bill Payment, please contact: Miguel Santana |
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